Cookie Policy

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They help the website remember information about your visit, such as your preferences, login status, and browsing activity.

Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (stored on your device for a set period). They can be "first-party cookies" (set by Fylix) or "third-party cookies" (set by external services we use).

Similar technologies include web beacons, pixels, local storage, and software development kits (SDKs). When we refer to "cookies" in this policy, we include all such technologies.

We use cookies for the following purposes:

• Essential Functionality: To enable core features like authentication, security, and session management
• Performance & Analytics: To understand how users interact with Fylix and identify areas for improvement
• Personalization: To remember your preferences and settings (language, theme, dashboard layout)
• Security: To detect fraud, prevent abuse, and protect against security threats
• Marketing: To deliver relevant content and measure the effectiveness of our campaigns (with your consent)

3.1 Strictly Necessary Cookies

These cookies are essential for the Service to function properly. They enable core features such as authentication, security, and network management. Without these cookies, the Service cannot operate correctly.

You cannot opt out of strictly necessary cookies as they are required for the Service to work.

3.2 Performance & Analytics Cookies

These cookies help us understand how visitors use Fylix by collecting information about page visits, traffic sources, and user behavior. All data is aggregated and anonymous. We use this information to improve the Service and fix bugs.

Examples: Google Analytics, Mixpanel, internal analytics tools.

3.3 Functional Cookies

These cookies allow us to remember choices you make (such as language preference, region, or dashboard layout) to provide a more personalized experience. They may also be used to provide features like video playback and live chat.

3.4 Targeting & Marketing Cookies

These cookies are used to deliver ads and marketing content that are relevant to you. They may be set by us or third-party advertising networks. They track your browsing activity across websites to build a profile of your interests.

We only use targeting cookies with your explicit consent. You can withdraw consent at any time through your cookie preferences.

Below is a list of the main cookies and tracking technologies used on Fylix:

This is not an exhaustive list. Additional cookies may be set by third-party integrations or features you enable.

We use third-party services that may set cookies on your device. These services have their own privacy policies and cookie practices:

• Google Analytics: Privacy Policy
• Stripe (Payment Processing): Privacy Policy
• Intercom (Customer Support): Privacy Policy
• Facebook Pixel: Privacy Policy

We do not control these third-party cookies. Please review their privacy policies to understand how they collect and use information.

6.1 Cookie Consent Banner

When you first visit Fylix, you will see a cookie consent banner. You can choose to:

• Accept All: Allow all cookies, including analytics and marketing
• Reject Non-Essential: Only allow strictly necessary cookies
• Customize: Choose which categories of cookies to allow

Note: The cookie consent banner will be implemented in a future update. Until then, by using Fylix, you consent to the use of cookies as described in this policy.

6.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Block third-party cookies only
• Delete cookies after each browsing session
• Allow cookies from specific websites only

Learn how to manage cookies in popular browsers:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

6.3 Opt-Out Tools

You can opt out of specific tracking technologies:

• Google Analytics: Browser Add-on
• Online Advertising: Your Online Choices (UK)

6.4 Impact of Blocking Cookies

If you block or delete cookies:

• Some features of Fylix may not work properly
• You may need to re-enter login credentials and preferences each visit
• We may not be able to remember your cookie consent choices
• Analytics data may be incomplete, making it harder for us to improve the Service

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date below indicates when the policy was last revised.

We encourage you to review this policy periodically. Continued use of Fylix after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Cookie Policy or how we use cookies, please contact us: