1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They help the website remember information about your visit, such as your preferences, login status, and browsing activity.
Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (stored on your device for a set period). They can be "first-party cookies" (set by Fylix) or "third-party cookies" (set by external services we use).
Similar technologies include web beacons, pixels, local storage, and software development kits (SDKs). When we refer to "cookies" in this policy, we include all such technologies.
2. Why We Use Cookies
We use cookies for the following purposes:
- legal.cookies.sections.why.items.essential
- legal.cookies.sections.why.items.performance
- legal.cookies.sections.why.items.personalization
- legal.cookies.sections.why.items.security
- legal.cookies.sections.why.items.marketing
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the Service to function properly. They enable core features such as authentication, security, and network management. Without these cookies, the Service cannot operate correctly.
You cannot opt out of strictly necessary cookies as they are required for the Service to work.
3.2 Performance & Analytics Cookies
These cookies help us understand how visitors use Fylix by collecting information about page visits, traffic sources, and user behavior. All data is aggregated and anonymous. We use this information to improve the Service and fix bugs.
Examples: Google Analytics, Mixpanel, internal analytics tools.
3.3 Functional Cookies
These cookies allow us to remember choices you make (such as language preference, region, or dashboard layout) to provide a more personalized experience. They may also be used to provide features like video playback and live chat.
3.4 Targeting & Marketing Cookies
These cookies are used to deliver ads and marketing content that are relevant to you. They may be set by us or third-party advertising networks. They track your browsing activity across websites to build a profile of your interests.
We only use targeting cookies with your explicit consent. You can withdraw consent at any time through your cookie preferences.
4. Cookies We Use
Below is a list of the main cookies and tracking technologies used on Fylix:
| Cookie Name | Purpose | Type | Expiry |
|---|---|---|---|
fylix_session | Maintains your logged-in session and authentication state | Essential | Session |
csrf_token | Protects against cross-site request forgery attacks | Essential | Session |
fylix_preferences | Stores your dashboard layout, theme, and language preferences | Functional | 1 year |
cookie_consent | Remembers your cookie consent choices | Essential | 1 year |
_ga | Google Analytics - distinguishes unique users | Analytics | 2 years |
_gid | Google Analytics - distinguishes unique users | Analytics | 24 hours |
_gat | Google Analytics - throttles request rate | Analytics | 1 minute |
intercom-* | Intercom live chat - enables customer support messaging | Functional | 9 months |
_fbp | Facebook Pixel - tracks conversions from Facebook ads | Marketing | 3 months |
This is not an exhaustive list. Additional cookies may be set by third-party integrations or features you enable.
5. Third-Party Cookies
We use third-party services that may set cookies on your device. These services have their own privacy policies and cookie practices:
- Google Analytics: Privacy Policy
- Stripe (Payment Processing): Privacy Policy
- Intercom (Customer Support): Privacy Policy
- Facebook Pixel: Privacy Policy
We do not control these third-party cookies. Please review their privacy policies to understand how they collect and use information.
6. How to Manage Cookies
6.1 Cookie Consent Banner
When you first visit Fylix, you will see a cookie consent banner. You can choose to:
- legal.cookies.sections.manage.consent.acceptAll
- legal.cookies.sections.manage.consent.rejectNon
- legal.cookies.sections.manage.consent.customize
Note: The cookie consent banner will be implemented in a future update. Until then, by using Fylix, you consent to the use of cookies as described in this policy.
6.2 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- Block all cookies
- Block third-party cookies only
- Delete cookies after each browsing session
- Allow cookies from specific websites only
Learn how to manage cookies in popular browsers:
6.3 Opt-Out Tools
You can opt out of specific tracking technologies:
- legal.cookies.sections.manage.optOut.ga Browser Add-on
- legal.cookies.sections.manage.optOut.ads Your Online Choices (UK)
6.4 Impact of Blocking Cookies
If you block or delete cookies:
- Some features of Fylix may not work properly
- You may need to re-enter login credentials and preferences each visit
- We may not be able to remember your cookie consent choices
- Analytics data may be incomplete, making it harder for us to improve the Service
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date below indicates when the policy was last revised.
We encourage you to review this policy periodically. Continued use of Fylix after changes are posted constitutes acceptance of the updated policy.
8. Contact Us
If you have questions about this Cookie Policy or how we use cookies, please contact us:
Skyie Global Accountants and Business Advisors Ltd
Email: [email protected]
Support: [email protected]
Address: 1 Surjit Court, 259 High Street, Rochester, ME1 1HZ, United Kingdom
Last updated: 15 October 2025